Warranty Policy
Our lights are warranted against manufacturing defects. If you have a
light that does not work or died soon after you received it, email us.
We will ask you a few questions about how it was installed and about
the system where it was installed. If we determine that it is a
bonafide failure we will replace the lamp. We have sold these lamps for
over 8 years, so we know the failure rate is very low for the compact
fluorescent lamps and almost zero failure for the LEDs. We do not
accept responsibility for shipping accidents. We package the lamps very
well and we have only had one shipping breakage in many years.
Refund/Return Policy
If the customer is not satified with the product, the goods can be
returned in new condition within 14 days of the receipt for a full
refund in the form of an in-store credit for the cost of the goods. The product must be properly packaged
so as to not be damaged in transit. We also allow partial refunds (in-store credit) if
only certain items are to be returned. The customer must pay all the
shipping costs.
If you have questions or comments send us an email:
info@indeleco.ca
